Some of the questions we get asked, hopefully, this will help!
How much space do I need?
Check the physical dimensions of the equipment you want to book, then ensure that you have at least 1m clearance on all sides, including the height. Make sure there are no trees, fences, roofs, gutters etc which may come into contact with the equipment, remembering that there will be a LOT of movement once the fun starts!
How many kids/people can use the ride at once?
This varies, depending on size and type of ride, and also on the size and weight of the intended participants. This important aspect will be explained in detail by our representative on delivery, during the mandatory safety briefing, or we can give you this information when you enquire by phone or email.
What are your hire periods?
We offer half day (4 hours or less); full day (approx 7 hours or less) or overnight or multi-day rentals, the longer you take the equipment the more cost-effective it becomes! Covered/inside areas are preferred for extended hire to maintain the condition of the inflatables.
What does the listed price cover?
The prices listed on the website are minimum costs for 1-4 hours hire to easy access sites.
We will deliver the equipment, set it up, make sure it is ready for use then give you a safety briefing. We will then return at the agreed time, and pack up the equipment.
Is there any additional cost for travel?
Delivery is included for rentals within the Yandina area, rentals outside this radius may incur a nominal additional travel fee based on the time and kms door to door. We will confirm this with you when you book.
What is the full price to hire an inflatable?
When we provide the final quote the price includes delivery (this is free to the Yandina area). For all other areas we will confirm if your delivery cost during the enquiry stage, (depending on travel/time to your address).
We provide setup, a full safety briefing and pack down and removal of equipment.
What are the access requirements?
As we support an “All Abilities Team” ideally we have direct access to the inflatable site for our Van that has lift equipment to reduce manual handling.
If no direct vehicle access is available we will discuss access and may request a couple of pics to ensure that we can successfully deliver your castle.
Additional handling charges may apply for deliveries that require extra handling/time or additional team members for the delivery/setup.
What happens if it rains?
Our cancellation policy is available on the site, however, if it rains during your event, we ask that you cover the castle with a tarp (supplied) to prevent excessive saturation and disconnect the blower so it can be stored out of the rain. If the rain stops then its just a matter of removing the tarp, reconnecting the blower and possibly doing a run around inside the castle with a towel. We cover this procedure in our safety briefing.